Shipping policy
Last updated: March 11, 2026
Thank you for shopping with Bio-Optimized Wellness. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Estimated delivery time is typically 7–15 business days depending on your location. Delivery times may vary based on shipping carrier delays, weather conditions, or other external factors.
Shipping Locations
We currently ship to the United States and Canada. At this time, international shipping outside of these regions may be limited.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping option. We offer free standard shipping on all orders over $100 within the United States and Canada. From time to time, we may offer additional promotional free shipping.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor the status of your shipment.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete at checkout. Bio-Optimized Wellness is not responsible for orders shipped to incorrectly entered addresses.
Delayed or Lost Packages
While we work closely with our shipping partners to ensure timely delivery, shipping delays may occasionally occur. If your order has not arrived within the estimated timeframe, please contact our support team and we will assist you.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can investigate and assist with a resolution.
Contact Information
If you have any questions regarding shipping, please contact us:
Bio-Optimized Wellness
PRIME HORIZON TRADING LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: hello@bio-optimizedwellness.com
Thank you for shopping with Bio-Optimized Wellness. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Estimated delivery time is typically 7–15 business days depending on your location. Delivery times may vary based on shipping carrier delays, weather conditions, or other external factors.
Shipping Locations
We currently ship to the United States and Canada. At this time, international shipping outside of these regions may be limited.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping option. We offer free standard shipping on all orders over $100 within the United States and Canada. From time to time, we may offer additional promotional free shipping.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor the status of your shipment.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete at checkout. Bio-Optimized Wellness is not responsible for orders shipped to incorrectly entered addresses.
Delayed or Lost Packages
While we work closely with our shipping partners to ensure timely delivery, shipping delays may occasionally occur. If your order has not arrived within the estimated timeframe, please contact our support team and we will assist you.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can investigate and assist with a resolution.
Contact Information
If you have any questions regarding shipping, please contact us:
Bio-Optimized Wellness
PRIME HORIZON TRADING LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: hello@bio-optimizedwellness.com